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Daimler Chrysler
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| Industry |
Manufacturing
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| Company Profile |
For decades, strong brands, pioneering technologies and a distinctive culture based on innovation have been at the heart of DaimlerChrysler's success. Whether it's the airbag, ABS or Active Body Control, no other company has shaped the progress of automotive construction more than DaimlerChrysler.
Technological expertise, speed and flexibility have made DaimlerChrysler the driving force behind progress in the automotive industry. Around 28,000 employees are working worldwide on the research and development of technical innovations.
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| Problems Faced |
Chrysler was sending parts information, service manuals and other periodical mailings to its remote service and sales locations using postal delivery methods and in over paper medium. Assuring that these documents were updated at every location in a short period of time was consuming resources of the company. Especially, the frequent updates of the part catalogs required these documents to be rapidly printed and delivered to the service locations. On the other hand, with the increasing number of documents being stored in paper formats, archiving and and retrieving these documents were rapidly getting less feasible. With such a problem in sight, Chrysler needed a solution that could speed the flow of information between the headquarters and the remote offices allowing for timely updates of these documents. Such a solution also had to provide a robust archiving system in order to be able to manage the information and documents in a fast and secure way.
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| Solution Strategy |
The main goal of the solution developed by KETS was to implement an electronic archiving system in an attempt to reduce company's dependence on paper for their business transactions and to increase the speed of the distribution of documents sent to remote offices. With this goal in mind, KETS offered Chrysler to use Watermark product since it was already being used within the company for other document imaging purposes. Paper documents are scanned using document scanners and archived after being indexed. Electronic documents are archived directly after their index data is entered into the system.
The server being used for storing these documents runs Microsoft Windows NT and houses Microsoft's SQL Server and IIS Web Server. This allows the stored documents to be accessible to central users via LAN and to remote users via the Internet using their web browsers. Also running on this server is KETS's Watermark Connector, which interprets the index data entered and connects to the databases retrieving the required documents. The product creates dynamic HTML pages in order to return the requested data to the user. This allows the documents and their index data to be updated without affecting any of the webpages since these webpages are created on the fly by KETS Watermark Connector providing the company with a painless and rapid way to make the latest documents available to the users.
On the other hand, Chrysler also sends bulletins, catalogs and other information using CD's sent to its remote offices every month. Using KETS's solution, these CD's are written using KETS Cataloging Suite. Remote offices also use the software to read these CD's which are sent from the headquarters. Since the package employs a simple intuitive menu system, users can easily adapt to the software with no additional training.
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| Benefits Gained |
With KETS's solution, filing, archiving and retrieving the documents at the headquarters have become simple tasks that require less employee time. On the other hand, by making documents and other information available to the remote locations via the Internet and by storing these documents on CD's that are periodically sent out to these remote locations the problem of rapidly updating the information and the documents located at these locations has vanished. KETS's solution has allowed Chrysler to provide better service to its remote locations while reducing the company's printing costs by transforming paper documents into electronic ones.
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